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Terms + Conditions

SHIPPING METHODS

All products sold in our store include free domestic shipping if spending over $50.  All orders are shipped from Knotts Island, NC.  Any delivery dates provided by Aspen + Company are estimates.  Aspen + Company will send you an email when your order has shipped and you may review your order and shipping information on your Account page. All shipments go by way of USPS.

Domestic USPS Estimated Shipping Times

First Class: 3-5 Business Days

Priority: 2-3 Business Days

Express: 1-2 Business Days

All shipments include tracking with delivery confirmation.  Please make certain to ship to a secure location and double check the address you enter!  Aspen + Company will not be responsible for lost packages or packages shipped to wrong address due to invalid address entry at checkout. 

 

INTERNATIONAL SHIPPING

We ship to most countries.  If your country is not available at checkout please email: customerservice@aspen-company.com We will send you a quote based on your preferred order/shipping destination.  All international packages are shipped via USPS Mail.  We will provide a customs declaration number, but transit times and delivery are out of our control.  Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.  Customer is responsible for all import duties/customs charges.  Though it is very unusual, refunds for lost packages are NOT provided so purchase at your own risk.

International USPS Estimated Shipping Times:

First Class International: Delivery Varies by Destination 

Priority International: 6-10 Business Days 

Express International: 3-5 Business Days

 

TURNAROUND TIME

We take great pride in ensuring our customers receive the highest quality items.  All of our items are made to order after your order has been placed. The custom nature of our items takes time to create. Orders are processed and shipped within 1-3 weeks.  Once an order has processed, delivery time can vary from 2-7 days depending on location and the shipping speed you selected at checkout.  After your order has processed and shipped, you will receive a shipping confirmation email that contains USPS tracking details. Changing your shipping speed does not change our 1-3 week turnaround time.  Thank you so much for supporting our shop! ♥

 

RETURN POLICY

Returns and exchanges are accepted. If you have any questions please fill out this form and include what you ordered, what you would like it exchanged for and why you are exchanging.  If the item or size you are wanting to exchange for is out of stock, we will email you and let you know when/if there is a restock date. Once you submit the form, if there are no problems with your return, we will email you a return label*. Ship your item back to us with the a note that includes your order number and what you are exchanging for and once we receive it we will send out your new item!

https://aspen-company.com/contact-us/

*For international exchanges or returns, the buyer is responsible for the paying for the cost of the return postage.

Aspen + Company offers refunds on a case by case basis. 

All custom items are final sale.

 

PRIVACY POLICY

Aspen + Company will not sell or disclose your personal information to third parties without your explicit consent. 

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. We collect information about you to process your order and to provide you with the best possible service.

We do not collect nor store your credit card details on our system and will never collect sensitive information about you without your explicit consent.

The information we hold about you will be accurate and up to date, and you can access this information by emailing us. Any inaccuracies we will either delete or correct promptly.

We may also use technology to track the patterns of behavior of visitors to our site.

Aspen + Company & aspen-company.com graphics, logos, designs, and service names are trademarks of Aspen + Company, LLC.

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL