Terms of Service

SHIPPING METHODS
All products sold in our store include free domestic shipping if spending over $200.  All orders are shipped from Virginia Beach, VA.  Any delivery dates provided by Aspen + Company are estimates.  Aspen + Company will send you an email when your order has shipped and you may review your order and shipping information on your Account page. All shipments go by way of USPS.
Domestic USPS Estimated Shipping Times
First Class: 3-5 Business Days
Priority: 2-3 Business Days
Express: 1-2 Business Days
All shipments include tracking with delivery confirmation.  Please make certain to ship to a secure location and double check the address you enter!  Aspen + Company will not be responsible for lost packages or packages shipped to wrong address due to invalid address entry at checkout. 
 
INTERNATIONAL SHIPPING
We ship to most countries.  If your country is not available at checkout please email: customerservice@aspen-company.com We will send you a quote based on your preferred order/shipping destination.  All international packages are shipped via USPS Mail.  We will provide a customs declaration number, but transit times and delivery are out of our control.  Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.  Customer is responsible for all import duties/customs charges.  Though it is very unusual, refunds for lost packages are NOT provided so purchase at your own risk.
International USPS Estimated Shipping Times:
First Class International: Delivery Varies by Destination 
Priority International: 6-10 Business Days 
Express International: 3-5 Business Days
 
TURNAROUND TIME
We take great pride in ensuring our customers receive the highest quality items.  All of our items are made to order after your order has been placed. The custom nature of our items takes time to create. Orders are processed and shipped within 1-2 weeks.  Once an order has processed, delivery time can vary from 2-7 days depending on location and the shipping speed you selected at checkout.  After your order has processed and shipped, you will receive a shipping confirmation email that contains USPS tracking details. Changing your shipping speed does not change our 1-2 week turnaround time.  Thank you so much for supporting our shop! ♥
 
RETURN POLICY

We offer store credit for returns and exchanges. The customer is responsible for return shipping. If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at customerservice@aspen-company.com

 You will receive a reply with exchange instructions. We offer exchanges for the same item in a different size or you may return your item(s) for store credit. Item(s) must be unworn, unwashed, and returned to us in the way they were sent. All discounted items, custom name items, or custom made products are final sale.

If you wish to exchange your item:
-Please e-mail us at customerservice@aspen-company.com for an exchange form and instructions.
-Please do NOT return items before getting authorization by email.
-The customer is responsible for return shipping.
-Exchanges must include the exchange form you received via email.

If you don’t have access to a printer, you can write out the information from the exchange form but all information must be included.

Damaged, Incorrect, Missing Items - If your item is damaged upon receipt, please let us know and provide a photo of the damaged item and we will provide a replacement.  If you received an incorrect item or are missing an item please let us know and we will correct it.

Items returned smelling of smoke, perfume, have pet hair, appear to be not clean, or appear to have been worn will not be accepted for returns/exchanges. Items need to be returned in the same condition as received.

Exchanges can take up to 14 business days to process but we work through them as fast as possible! Some delays may occur during busy seasons.

RETURN TO: If you meet the above criteria and have a completed return/exchange form received via email, please return items to

Aspen + Company
Attn: Returns/Exchanges
1345 Taylor Farm Rd. STE 110
Virginia Beach, VA 23453

We look forward to helping you find Apparel to Make Memories in ♡ 

 

PRIVACY POLICY

Aspen + Company will not sell or disclose your personal information to third parties without your explicit consent. 

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. We collect information about you to process your order and to provide you with the best possible service.

We do not collect nor store your credit card details on our system and will never collect sensitive information about you without your explicit consent.

The information we hold about you will be accurate and up to date, and you can access this information by emailing us. Any inaccuracies we will either delete or correct promptly.

We may also use technology to track the patterns of behavior of visitors to our site.

Aspen + Company & aspen-company.com graphics, logos, designs, and service names are trademarks of Aspen + Company, LLC.

 

SMS MESSAGING TERMS

In addition, you agree to our Messaging Terms >(https://terms.pscr.pt/legal/shop/aspenandcompany/terms_of_service) and Messaging Privacy Policy >(https://terms.pscr.pt/legal/shop/aspenandcompany/privacy_policy).

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL