We offer store credit for returns and exchanges. The customer is responsible for return shipping. If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at customerservice@aspen-company.com

 You will receive a reply with exchange instructions. We offer exchanges for the same item in a different size or you may return your item(s) for store credit. Item(s) must be unworn, unwashed, and returned to us in the way they were sent. All discounted items, custom name items, or custom made products are final sale.

If you wish to exchange your item:
-Please e-mail us at customerservice@aspen-company.com for an exchange form and instructions.
-Please do NOT return items before getting authorization by email.
-The customer is responsible for return shipping.
-Exchanges must include the exchange form you received via email.

If you don’t have access to a printer, you can write out the information from the exchange form but all information must be included.

Damaged, Incorrect, Missing Items - If your item is damaged upon receipt, please let us know and provide a photo of the damaged item and we will provide a replacement.  If you received an incorrect item or are missing an item please let us know and we will correct it.

Items returned smelling of smoke, perfume, have pet hair, appear to be not clean, or appear to have been worn will not be accepted for returns/exchanges. Items need to be returned in the same condition as received.

Exchanges can take up to 14 business days to process but we work through them as fast as possible! Some delays may occur during busy seasons.

RETURN TO: If you meet the above criteria and have a completed return/exchange form received via email, please return items to

Aspen + Company
Attn: Returns/Exchanges
1345 Taylor Farm Rd. STE 110
Virginia Beach, VA 23453

We look forward to helping you find Apparel to Make Memories in ♡