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FAQ

How does the adult sweatshirt sizing run? 

Our crewneck and hooded sweatshirts are both unisex and run true to size.  

For crewneck and hooded sweatshirts, I suggest ordering the next size up only if you prefer an oversized fit.

Heavyweight sweatshirts run large, I would suggest sizing down unless you prefer an oversized fit.

How does the adult t-shirt sizing run? 

Our unisex t-shirts run true to unisex t-shirt sizing.  If dried on high heat  (not recommended) they might shrink a little.

Our women's fitted t-shirts run small, order a size larger than you normally wear in unisex t-shirt sizing.  If dried on high heat (not recommended)  they might also shrink a little.

 

How does children's sizing run?

Children's sizing runs true to size.  

If your child is in between sizes (i.e. wears a 3t and you want a natural tee which only comes in even sizing of 2 and 4), I suggest ordering the next size up. 

 

What are your care instructions?

For longevity of the print, machine wash inside out, with cold water and mild detergent. Hang to dry (RECOMMENDED) or tumble dry inside out on the lowest heat setting. Do not use bleach or iron directly on the design. NOTE: A pre-treatment solution is used on our colored prints before the printing process takes place. This process bonds the ink with the fabric. If you notice a slightly sticky, shiny or darker area on your clothing, it is from the pre-treatment and will wash out.

Hats with leather patches: Do not machine wash, spot treat only.

Crochet items: Machine wash on a delicate cycle with mild detergent, lay flat to dry.

 

What is your shop turnaround time?

We take great pride in ensuring our customers receive the highest quality items.  All of our items are made to order after your order has been placed. The custom nature of our items takes time to create. Orders are processed and shipped within 14 days.  Once an order has processed, delivery time can vary from 2-7 days depending on location and the shipping speed you selected at checkout.  After your order has processed and shipped, you will receive a shipping confirmation email that contains USPS tracking details. Changing your shipping speed does not change our turnaround time.  Thank you so much for supporting our shop! ♥

 

What is your return and exchange policy?

Please contact us within 30 days of receiving your order for an exchange or return.

For exchanges or returns please email exchanges@aspen-company.com. We will then send you a return label and the exchange/return form. Fill it out and include it in your returned package ☺ Once we receive your returned package we will ship out the new items! 

If the item or size you are wanting to exchange for is out of stock, we will email you and let you know when/if there is a restock date.

We offer returns for store credit. The credit never expires and can be used on any item in our shop.

*For international exchanges or returns, the buyer is responsible for paying for the cost of the return postage.

Aspen + Company offers refunds on a case by case basis. 

All custom items are final sale.

For returns to original forms of payment there is a small restocking fee of $6

**Aspen + Company does not refund original shipping charge**

 

What are your shipping methods and times?

All products sold in our store include free domestic shipping if spending over $50.  All orders are shipped from Knotts Island, NC.  Any delivery dates provided by Aspen + Company are estimates.  Aspen + Company will send you an email when your order has shipped and you may review your order and shipping information on your Account page. All shipments go by way of USPS.

Domestic USPS Estimated Shipping Times

First Class: 3-5 Business Days

Priority: 2-3 Business Days

Express: 1-2 Business Days

All shipments include tracking with delivery confirmation.  Please make certain to ship to a secure location and double check the address you enter!  Aspen + Company will not be responsible for lost packages or packages shipped to wrong address due to invalid address entry at checkout. 

 

What are your international shipping methods?

We ship to most countries.  If your country is not available at checkout please email: customerservice@aspen-company.com We will send you a quote based on your preferred order/shipping destination.  All international packages are shipped via USPS Mail.  We will provide a customs declaration number, but transit times and delivery are out of our control.  Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.  Customer is responsible for all import duties/customs charges.  Though it is very unusual, refunds for lost packages are NOT provided so purchase at your own risk.

International USPS Estimated Shipping Times:

First Class International: Delivery Varies by Destination 

Priority International: 6-10 Business Days 

Express International: 3-5 Business Days

 

My package says shipped but the tracking status has not been updated?

We create a shipping label the day your package actually ships.  We do not create a label ahead of time.  This means, that if your tracking status hasn't updated,  USPS has just missed scanning it at some point.  It is still en route and will be scanned by the next location. 

 

Are you accepting collaborations or brand reps?

At this time, we are not accepting brand reps or collaborations.  If we open up for collaborations or brand reps in the future, we will announce on our Instagram page! @aspenandcompany

 

Do you offer wholesale?

At this time we do not offer wholesale.  We hope to add it in the future but do not have an exact date yet.